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Home > FAQ
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About Ordering Online
Payment Methods
1. Credit Cards
Club Colors accepts payment via Visa, Master Card or American Express. This site utilizes SSL (Secure Socket Layers) technology to encrypt your credit card information. SSL digitally encodes the numbers on your credit card to ensure the safest and most reliable transmission over the Internet.
2. Net 30-Day Terms
Net 30 days terms are available to pre-approved corporate accounts. If you have any questions on credit terms, please call your Procurement Department or our Accounting Department at (800) 249-2582 or email us at service@clubcolors.com.
When prompted, enter your company issued account number in the provided fields. If you are using a company issued account number, your order will be held until we receive the company issued account number via fax at (800) 205-8348. Please reference your Internet order number on the fax copy.
3. Gift Certificates
Electronic gift certificates must be purchased and redeemed through the Club Colors Web site toward the purchase of products listed on the site.
Sales Tax
Residents of UT, IL, MI and TX are required to pay sales tax.
Shipping Methods
All orders are shipped via FedEx Ground service unless otherwise specified. We can also ship using 3rd party UPS or Federal Express Account numbers for a handling fee. The chart below is based on standard items and packaging. Items that are oversized, in large quantities or are extra heavy may require additional packaging and/or shipping charges. This would also include multiple logo orders that may require items to be shipped separately and incur additional shipping charges. Please call our toll free number 800-249-2582 or email us at service@clubcolors.com if you have any questions or if you would like an estimate of special charges.
Domestic Shipping and Handling Charges
| GROUND SERVICE |
EXPRESS SERVICE |
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Order Total |
Freight |
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Order Total |
Freight |
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Under $50.00 |
$8.95 |
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Under $50.00 |
$29.95 |
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$50.01-$100 |
$9.95 |
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$50.01-$100 |
$38.95 |
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$100.01-$500 |
8% of Total |
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$100.01-$500 |
$48.95 |
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Over $500 |
6% of Total |
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Over $500 |
Add 12% of Total |
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Oversize Shipping and Handling Charges
| GROUND SERVICE |
EXPRESS SERVICE |
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Order Total |
Freight |
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Order Total |
Freight |
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Under $50.00 |
$10.95 |
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Under $50.00 |
$56.95 |
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$50.01-$100 |
$12.95 |
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$50.01-$100 |
$84.95 |
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$100.01-$500 |
13% of Total |
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$100.01-$500 |
$159.95 |
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Over $500 |
11% of Total |
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Over $500 |
Add 22% of Total |
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International Shipments
Club Colors' experienced shipping staff can ship to most foreign countries. Please allow extra time and additional costs for this service.
A documentation fee of $25.00 will be added for each international destination.
The shipping costs will be calculated based on the package destination and the shipping method instead of the above freight chart and we will determine actual freight costs once your order has been shipped. Packages shipped on a 3rd party shipping number will be charged a $4.95 handling fee per box per destination. Duties and taxes must be charged to your 3rd party shipper account number or billed to the recipient. Please note that we cannot bill the duties and taxes if your package is being delivered to a hotel. Please call or e-mail us for more information.
Checking Order Status
For each order placed through the Web site, we will immediately confirm receipt via e-mail to you. If you do not receive an e-mail confirmation of your order, please contact us by phone at 800-249-2582 or e-mail us at service@clubcolors.com.
Tracking Your Package
In order to provide the best possible service to our customers, we have arranged for UPS and FedEx pick up from Club Colors as late as possible each day. Therefore, your order tracking number will be available by 9:00 a.m. CST on the day after your order ships. You can then track your package by clicking on my orders on the home page. Select the order number that you would like to track. Next, click on the tracking number corresponding with your order. You will be automatically linked to the UPS or FedEx Web site and the exact status of your package will be displayed. If you have further questions, please contact us by phone at 800-249-2582 or e-mail us at service@clubcolors.com.
About Your Account
The functions listed below are contained in my account. Simply select the my account icon on your navigation bar and you will have the ability to manage the information about your account including the following:
Change User Information - This area allows the user to update personal information such as your e-mail address or your default shipping method preference. Please keep this information as current and applicable as possible.
Modify or Delete Address Information - The address information section contains all previously used billing and shipping addresses. This area allows the user to modify or delete the addresses contained in their account. From the pull down menu, select which address you would like to delete or modify. If deleting, simply select the delete button. If modifying, select the modify button. This action will take you to another screen where you will make the necessary modifications. Select the update icon to save your changes.
Modify or Delete Billing Method Information - Select which method you would like to modify or delete. If deleting, simply click the delete button. If modifying, click the modify button. This action will take you to a new screen that will allow you to modify the information about this specific payment method. Select the update icon to save your changes.
Change Password - For security purposes, passwords should be changed frequently. When you select the function to change your password, you are prompted to enter your existing password. Next you will be asked to enter in your new password. Finally, for verification purposes, you will be asked to enter the new password again.
Services
Turnaround Time
Orders for embroidered items with standard corporate logos will ship within
one to three business days. Orders for imprinted items will ship within 7
business days. Please note the exact turnaround time for each product is
noted below the item's image. Once your package ships, expect delivery via
ground service based on UPS standard shipping timetables. Please note that
orders placed after 3:00 p.m. CST will be added to the next business day's
orders. Also, please allow for weekends and holidays when placing orders.
Rush Orders
If you need your package to ship sooner than the stated turnaround time, please note this in the event date field. A customer service representative will contact you to confirm shipping options and additional express shipping costs if they are required to meet your event date. As always, Club Colors will make every effort possible to meet your date. We do not assess rush charges for this service; we simply require the order to ship via express shipping.
Gift Certificates
Electronic gift certificates must be redeemed through the Club Colors Web site toward the purchase of products listed on the site.
Paper Gift certificates must be purchased and redeemed by phone or fax. We can custom design gift certificates for a special occasion, event or item. To find out more about customizing paper gift certificates, contact us by phone at (800) 249-2582 or e-mail us at service@clubcolors.com.
Return Policy
Returns will not be accepted unless accompanied with a Club Colors Return Merchandise Authorization Number (RMA). RMA's must be obtained within 45 days. There is a 15% restocking fee on program gift items returned within 45 days. Samples may be returned within 45 days with no restocking fee. Spec samples are not returnable.
Refund Policy
All embroidered and custom items are non refundable. Because these items are customized, there will be no exceptions to this policy.
Refund/Exchange Policy
Please allow 3-7 days for delivery of custom logo merchandise. We are unable to offer refunds for custom items. Should your custom items be defective, you will be able to exchange the item(s) or obtain credit only when you return the items. Because these items are customized, there will be no exceptions to this policy.
To allow us to properly credit your account, please adhere to the following procedures:
- All original tags must remain attached to the garment.
- Clothing must not be worn except for trying on.
- Complete the Club Colors Return Form. Contact Club Colors Customer Service to receive the Return Form at (800) 249-2582.
- Absolutely no returns/exchanges can be accepted for any reason later than 45 calendar days from the date your order shipped.
Gift Boxing On-Apparel
Club Colors offers individual gift boxing for $4.95 per box.
This cost will be added when we process the order at Club Colors and will not appear when you check out of the web site.
Gift boxing includes your item individually poly bagged (apparel only),
placed in the box with tissue paper and wrapped with a gold ribbon on the outside of the box.
To order this option please contact Club Colors after you have submitted your order.
Minimum Order Quantities
All Club Colors apparel and luggage products can be ordered with a minimum of only one piece. Certain specialty items may require low minimum order quantities. The specific minimum order for each item is stated on the product detail page of this web site.
About Our Merchandise
Inventory Levels
Club Colors maintains an inventory of over 500,000 blank apparel and specialty items in our warehouse in Schaumburg, Illinois. These items are decorated in-house by our embroidery and pad printing departments by utilizing our unique Just-In-Time decorating process. This process enables our customers to order custom and event logos with the same ease and responsiveness as standard corporate logos.
Quality
Sportswear
Club Colors contracts with the leading apparel mills that manufacture many high-end retail brands. Our exclusive line of polo shirts is made with a 2-ply yarn, which provides for a softer feel, greater durability and less skewing (twisting after washing). Collars are made with an extra wide end of yarn that minimizes curling and provides more stability. All seams are sewn with 12 stitches per inch versus a normal stitch count of 8 or 10, which provides for additional strength and a richer looking finish. All polos are made with a half-moon yoke, which hides the stitching required for the neck label. We also include vented bottoms and an extra button.
All Club Colors oxfords are made of high quality, 100% combed cotton that results in a softer and smoother fabric. All jackets and windshirts are fully lined for a more comfortable and durable garment. T-Shirts and mock T's are made of 100% cotton and are the finest available in the corporate market. Shrinkage is minimal on this hearty cotton fabric.
Decorating quality is equally high as all logos are embroidered in-house using state-of-the-art Tajima embroidery equipment. In addition, we have a dedicated digitizer on staff to ensure fast turnaround and quality reproduction of your logo.
Specialties
Since we contract-manufacture most of the specialty items in our product line, we ensure that each product meets our high quality standards, which, in turn, will meet those of our customers.
This "Under One Roof" approach ensures that our customers always receive the highest quality product available in the corporate market.
Sizing
Club Colors apparel items are cut with the same sizing specifications as leading retailers and are sized on a unisex scale. We also offer a specially-designed, exclusive ladies line of shirts.
You can locate these items in the polo section of this web site. Sizes available vary by item.
| Sizing Chart |
WOMEN'S |
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Size |
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Chest |
Sleve Length |
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Small |
6-8 |
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36-38 |
6 - 6 1/2 |
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Medium |
10-12 |
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38-39 |
6 1/4 - 6 3/4 |
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Large |
14-16 |
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39-41 |
6 1/2 - 7 |
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X-Large |
18-20 |
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41-43 |
6 3/4 - 7 1/4 |
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| UNISEX |
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Chest |
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Sleeve Length |
Body Length |
Women's Size |
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Small |
39-41 |
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6 1/2 |
28 1/2 - 29 1/2 |
6-10 |
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Medium |
43-45 |
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6 3/4 |
29 1/2 - 30 1/2 |
14-16 |
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Large |
47-49 |
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7 |
30 1/2 - 31 1/2 |
18-20 |
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X-Large |
51-53 |
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7 1/4 |
31 1/2 - 32 1/2 |
22 |
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XX-Large |
54-56 |
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7 1/2 |
32 1/2 - 33 1/2 |
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XXX-Large |
57-59 |
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7 3/4 |
33 1/2 ? 34 1/2 |
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| Hilfiger Women's |
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Size |
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Chest |
Waist |
Hip |
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X-Small |
2 |
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33 |
26 |
36 |
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Small |
4-6 |
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34-35 |
27-28 |
37-38 |
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Medium |
8-10 |
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36-37 |
29-30 |
39-40 |
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Large |
12-14 |
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38 1/2 - 40 |
31 1/2 - 33 |
41 1/2 - 43 |
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X-Large |
16-18 |
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41 1/2 - 43 1/2 |
30 |
44 1/2 - 46 1/2 |
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XX-Large |
20 |
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45 1/2 |
38 1/2 |
48 1/2 |
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| Hilfiger Men's |
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Neck |
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Chest |
Sleeve Length |
Waist |
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Small |
14 - 14.5 |
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38 |
33 - 33.5 |
30 |
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Medium |
15 - 15.5 |
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40 |
34 - 34.5 |
32 |
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Large |
16 - 16.5 |
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42 |
35 - 35.5 |
34 |
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X-Large |
17 - 17.5 |
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44 |
36 - 36.5 |
36 |
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XX-Large |
18 - 18.5 |
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46 |
37 - 37.5 |
38 |
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XXX-Large |
19 - 19.5 |
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48 |
38 - 38.5 |
40 |
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Eagle Dry Goods Men's |
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Neck |
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Sleeve |
Chest |
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X-Small |
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34 |
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Small |
15 |
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33.5 |
36 |
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Medium |
16 |
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34.5 |
38-40 |
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Large |
17 |
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35.5 |
42-44 |
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X-Large |
18 |
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36.5 |
46-48 |
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XX-Large |
18.5 |
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37.5 |
50-52 |
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XXX-Large |
19 |
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38 |
54-56 |
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XXXX-Large |
19.5 |
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38.5 |
58 |
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XXXXX-Large |
20 |
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39 |
60 |
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Eagle Dry Goods Women's |
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Chest |
Dress |
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X-Small |
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32-34 |
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Small |
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35-36 |
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Medium |
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37-38 |
4-6 |
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Large |
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39-40 |
8-10 |
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X-Large |
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41-42 |
12-14 |
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XX-Large |
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16-18 |
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XXX-Large |
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20 |
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*All caps have adjustable straps to fit all sizes.
Laundering Instructions
Our garments are made with 2-ply yarn, which provides for less shrinkage than comparable garments. To best maintain the color, appearance and sizing of your garments, we recommend washing our polos, tees, sweatshirts and fleece in cold water. Tumble dry on low for 5 minutes, then hang to dry completely. For best results, we recommend professional dry cleaning on all mercerized shirts and jackets. Professional laundering on oxfords yields the best results, but you may also wash oxfords in cold water, hang dry and iron.
Logos
Each item will be richly decorated with your logo. The color combination as presented on the Web site will be used in the production process. However, due to variability in monitor settings, production colors may differ from your on-screen view. A logo set-up charge will be applied to your order for new logos. Additional charges will apply for logos over 7000 stitches. (Note: most corporate logos are less than 7000 stitches.) If you have any questions about the color or logo for your items please contact us by phone at (800) 249-2582 or e-mail us at service@clubcolors.com.
Contact Us
Phone: (800) 249-2582 or (847) 490-3636
Fax: (800) 205-8348 or (847) 490-8199
E-mail: service@clubcolors.com
Corporate Headquarters: 420 East State Parkway
Schaumburg, IL 60173
Company Hours
Our customer service, embroidery and warehouse departments work shifts that cover from 7:00 a.m. to 7:00 p.m. C.S.T., Monday through Friday. Between 8 a.m. and 5 p.m., we will respond to e-mail requests within 1 hour.
Web Site Catalogs
Please contact us via e-mail at sales@clubcolors.com to discuss how we can create a customized corporate catalog program for your company.
Privacy Policy
Click here to view our Privacy Policy
Terms and Conditions
Click here to view our terms and conditions
Not all information in the FAQ applies to all stores. |
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